Safety Alert:Kenmore Microwave Ovens Recalled Due to Burn Hazard

Name of product: Kenmore Elite Microwave Ovens
Hazard: Incorrect wiring causes the microwave’s exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to the user.
Remedy: Repair
Recall date: November 14, 2019
Units: About 700

Recall Details
Description:
This recall involves 1,000-watt countertop convection microwave ovens manufactured under the Kenmore Elite brand name on April 27, 2017. This manufacturing date of the recalled microwave ovens is identifiable by the first six digits of their serial numbers, each of which begins with the numerals “170427”. The model number of the recalled microwaves is “204.77603610”. The brand name, model number and serial number can be found on the data plate on the back of the microwave ovens. The brand name is printed near the bottom of the door.

Model Number
Serial Number Range
204.77603610
17042700001 and 17042700684

Remedy:
Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.
Incidents/Injuries:  None reported
Sold At: Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.

Manufacturer(s):
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Importer(s):  Sears Holdings Management Corporation, of Hoffman Estates, Ill.
Distributor(s): Sears Holdings Management Corporation, of Hoffman Estates, Ill.
Recall number: 20-020

Report an Incident Involving this Product
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to help ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.